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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Adam

Adam

May 30, 2025

5  out of  5
rating by Adam
"Had a nice annual review, great answers to all my questions, thanks Yuliza!"
We responded:
"Thank you for your review, Adam. I'm happy to hear that your annual review went well and that Yuliza was able to provide great answers to your questions. We appreciate your feedback and are here if you need anything else!"
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Logan Ward

May 19, 2025

5  out of  5
rating by Logan Ward
"I had a great experience with my Mark Hancocks office! Yuliza was super helpful and got me set up with insurance within minutes of me calling. The whole process was quick and easy, and they made everything really simple to understand. They’ve been great at staying in touch and always polite whenever we talk. Honestly, it’s been one of the smoothest insurance experiences I’ve ever had. Highly recommend!"
We responded:
"Thank you, Logan, for sharing your experience! I'm happy to hear that Yuliza was able to assist you efficiently and make the process straightforward. It's wonderful to know that our team's communication and politeness have made your insurance journey smooth. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your recommendation!"
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Karen Le Sueur

May 14, 2025

5  out of  5
rating by Karen Le Sueur
"I'm needing my Homeowners insurance receipt Right Away, before I leave Texas. Jonny helped me a week ago and hand addressed the envelope to ensure I receive it. Unfortunately my local post office confused my on-line mail forwarding request by 2 weeks! And stopped my mail. So I called back Jonny and he'd emailed my receipt so I could print it off easily. I am an older, widowed customer, and sometimes confusion is upsetting and disruptive to me--but then that describes all of us, I believe. Each time I've spoken with Jonny he has been patient, respectful, and kindly fixed my problem. I'm very appreciative of his great customer service."
We responded:
"Thank you, Karen, for sharing your experience! I'm glad to hear that Jonny was able to assist you promptly and ensure you received your homeowners insurance receipt. It's wonderful to know that his patience and respect made a difference during a confusing situation. We truly appreciate your kind words and are here to help with any future needs or questions you may have. Safe travels!"
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keith osuna

May 12, 2025

5  out of  5
rating by keith osuna
"Really easy to work with, answer and explained everything twice since I am still learning how to deal with all of this. They are always trying to help us save money as well. Great team of people Yuliza is honestly my favorite one. She is clear and straight to the point and goes above and beyond to help and answer questions."
We responded:
"Thank you, Keith, for sharing your experience! I’m glad to know that our team, especially Yuliza, was able to assist you. It’s great that you found the explanations clear and helpful. If you have any questions, feel free to reach out!"
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Angelo Arellano

May 9, 2025

5  out of  5
rating by Angelo Arellano
"The service and attention is amazing. They give you clear and detail information and answer all questions. The prices are really good."
We responded:
"Thank you, Angelo, for your wonderful feedback! I'm glad you found our service and attention to be amazing. It's great to know that the information provided was clear and detailed, and that our team was able to answer all your questions. We're happy to offer competitive prices as well. If you have any more questions or need further assistance, feel free to reach out anytime!"
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George Evans

May 9, 2025

5  out of  5
rating by George Evans
"Yuliza was very nice and helped me understand why the bill was the way it was. She found a way to get the bill a bit cheaper while increasing coverage (through an umbrella policy, which hadn't made things cheaper for us a year or two ago, but did make things cheaper now)"
We responded:
"Thank you, George, for sharing your experience! I'm happy to hear that Yuliza was able to assist you in understanding your bill and finding a way to reduce costs while enhancing your coverage. If you have any more questions or need further assistance, feel free to reach out to our office."
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Sariah Sims

May 7, 2025

5  out of  5
rating by Sariah Sims
"Yuliza helped us get a better rate and was really quick! She gave us all the options and respected our choice. Thank you!"
We responded:
"Thank you, Sariah, for sharing your experience! I'm happy to hear that Yuliza was able to assist you efficiently and provide you with the options you needed. Your satisfaction is important to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jed Leishman

May 7, 2025

5  out of  5
rating by Jed Leishman
"I have known Mark my whole life. Great friends as kids. Mark is a person of high character and integrity. That is something I always have trust in. He and his Father have been mine and my parents insurance agents since the 80’s. As well, he has great people working with him at his agency. Recently I needed documents from a past policy and, I needed them in a hurry. Yuliza helped me despite everything on her plate. She was amazing in getting me what I needed in a prompt manner while still taking care of everything that she needed to in order to give great service to others. I’m grateful for her help. She did everything in her power to make sure she gave me great service in a prompt manner. I can’t thank you enough Yuliza! She needs a raise I say 😉😊 Thank you Yuliza and thank you Mark Hancock State Farm!!! 🙌🏽"
We responded:
"Jed, I'm truly grateful for your kind words and long-standing trust in our service! It's wonderful to hear about your positive experience with Yuliza. She is indeed a valuable part of our team, and I'm glad she could assist you promptly with your documents. Your feedback means a lot to us, and we're here for any future needs or questions you might have. Thank you for being such a loyal part of our community!"
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Joe Ham

April 25, 2025

5  out of  5
rating by Joe Ham
"I can’t say enough about my experience at Mark Hancock State Farm. Yuliza was a pleasure to work. She listened closely to my needs, presented excellent options and simplified the process. Highly recommend the team at Mark Hancock."
We responded:
"Thank you, Joe! I'm happy to hear about your positive experience with Yuliza. It's great to know she was attentive and made the process easy for you. We truly appreciate your recommendation and look forward to assisting you with any future needs!"
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catherine Garrett

April 22, 2025

5  out of  5
rating by catherine Garrett
"I was referred to this office by my State Farm agent in Utah (for my son's renter's insurance at college). Super seamless experience to get that secured and even hooked into my other policies. Would recommend this office for sure."
We responded:
"Thank you, Catherine, for sharing your experience! I’m glad to know that securing your son’s renter’s insurance was a seamless process and that we could easily integrate it with your other policies. Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out anytime!"
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Bohlder Murray

April 7, 2025

5  out of  5
rating by Bohlder Murray
"reps inside are helpful"
We responded:
"Thank you, Bohlder, for sharing your feedback! I'm happy to know that our team inside has been helpful. If you need further assistance, feel free to reach out anytime. "
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Nick Cadima

March 27, 2025

5  out of  5
rating by Nick Cadima
"Great Service"
We responded:
"Thank you, Nick, for your feedback! I'm glad you had a great experience with our service. If you have any questions or need assistance in the future, feel free to reach out."
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Mark Vallett

March 20, 2025

5  out of  5
rating by Mark Vallett
"I’ve been with State Farm for many years. They have always taken good care of me. Never a runaround or a “we have to look into it” kind of response. This office in particular has always been very easy and nice to work with. Highly recommend."
We responded:
"Thank you, Mark, for your kind words and for being a loyal part of our State Farm family for so many years! I'm glad to know that our office has consistently provided you with straightforward and helpful service. Your recommendation means a lot to us. If you ever need anything or have questions, we're here to assist!"
Profile photo of Anna Caroline

Anna Caroline

March 17, 2025

5  out of  5
rating by Anna Caroline
"Yuliza is the BEST. I went in knowing nothing about car insurance but she explained everything so well and helped create a custom plan for me without any pressure. Highly recommend State Farm!"
We responded:
"Thank you, Anna Caroline, for sharing your experience! I'm happy to hear that Yuliza was able to guide you through the process and tailor a plan to fit your needs. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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David Bradford

February 20, 2025

5  out of  5
rating by David Bradford
"Seriously best insurance ever. Jonny is THE coolest. 10/10 would recommend"
We responded:
"Thank you, David! I'm glad to hear that you're satisfied with our insurance services. Jonny is indeed a fantastic part of our team, and we're grateful for his dedication. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Profile photo of Corinne La Bella

Corinne La Bella

February 16, 2025

5  out of  5
rating by Corinne La Bella
"I was blown away by the excellent customer service that I received from Jonny. He was personable, knowledgeable, kind and extremely helpful. One of the most pleasant experiences I’ve had with an insurance company maybe ever. Thank you, Jonny and Team!"
We responded:
"Thank you, Corinne, for sharing your experience! I'm glad to hear that Jonny provided such exceptional service. It's wonderful to know that his personable and knowledgeable approach made your experience with us so pleasant. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Andrea Holler

Andrea Holler

January 21, 2025

5  out of  5
rating by Andrea Holler
"These guys made it super easy to get car an renters insurance. Ky from the Rexburg office is super friendly"
We responded:
"I'm glad to hear that you found the process of getting insurance easy with us, Andrea! Ky from our Rexburg office is indeed a great asset to our team, and I'm happy to know you had a positive experience with him."
Profile photo of Astrid Alcántara

Astrid Alcántara

January 17, 2025

5  out of  5
rating by Astrid Alcántara
"Mr Pula helped me a ton, because of him everything was smoother. Definitely chose the right place!"
We responded:
"Thank you, Astrid, for your wonderful feedback! I'm happy to know that our office was able to make your experience smoother. We're grateful you chose us for your insurance needs. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Fatima Alcantara

Fatima Alcantara

January 14, 2025

5  out of  5
rating by Fatima Alcantara
"Agent Pula is diligent and thorough. He took the time to listen and solve our situation. Thank you!"
We responded:
"Thank you, Fatima, for sharing your experience! I'm glad to know that Pula was diligent and thorough in addressing your situation. It's wonderful to have team members who truly listen and solve issues effectively. If you have any more questions or need further assistance, feel free to reach out to our office."
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Ana Sofía Yescas

January 13, 2025

5  out of  5
rating by Ana Sofía Yescas
"Todos son muy amables, responden a todas las preguntas que uno tiene y dan diferentes opciones de lo que uno puede hacer. También responden siempre que uno manda mensaje o llama."
We responded:
"¡Gracias, Ana Sofía, por tus amables palabras! Estoy muy contento de saber que nuestro equipo ha sido útil y ha respondido a todas tus preguntas. Nos esforzamos por ofrecer diferentes opciones y estar siempre disponibles para nuestros clientes. Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Estamos aquí para ti!"
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Zachary Conner

December 4, 2024

5  out of  5
rating by Zachary Conner
"I have been with State Farm for three and a half years and this office for two of them. I don't have enough nice things to say about them. The staff are very friendly, welcoming, knowledgeable and helpful. Recently Bernie was able to save us a ton of money that can now be used elsewhere or saved. I highly recommend using this office for any of your insurance needs from car insurance to renter's and life insurance."
We responded:
"Thank you Zachary for your insurance business and for being a loyal customer of our office and State Farm. My team and I are here to help in anyway when it comes to auto, renters and life insurance! I am glad we were able to help save you money! "
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Andrew Kerr

November 21, 2024

5  out of  5
rating by Andrew Kerr
"Nice to work with would recommend"
We responded:
"Andrew, thank you for your kind words and recommendation. I'm glad you had a positive experience working with us. If you ever need further assistance, we're here to help! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Mr. Markit

November 19, 2024

5  out of  5
rating by Mr. Markit
"They can reliably work with you on almost anything. Very dependable."
We responded:
"Thank you, Markit, for your kind words! I'm happy to know that you find our team dependable and versatile. We always strive to be reliable and meet your needs. If you ever need further assistance, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Andre Vasser

November 14, 2024

5  out of  5
rating by Andre Vasser
"Excellent service. Bernie is the best. Thank you!"
We responded:
"Andre, thank you for your kind words! I'm glad to hear that Bernie provided you with excellent service. We're grateful to have him on our team. If you ever need anything else, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
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Taylor Hamblin

November 13, 2024

5  out of  5
rating by Taylor Hamblin
"Tessa has been with State Farm for many years and is very knowledgeable and kind. She has taught me a lot about insurance. I turn to her when I have questions or concerns. She’s friendly, helpful, genuine, and reliable. Thank you Tessa!"
We responded:
"Thank you, Taylor, for sharing your experience! I'm happy to hear that Tessa has been such a valuable resource for you over the years. Her knowledge and kindness are truly appreciated, and it's wonderful to know she has been able to assist you with your insurance needs. We’re grateful to have her on our team. If you ever have more questions or need further assistance, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"