State Farm® Insurance Agent Mark Hancock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Eric oliphant
October 11, 2024
5
out of
5
rating by Eric oliphant
"I have used State Farm insurance for many years.. through multiple cars and a few mortgages. They have always treated me with respect. They have provided fantastic service and knowledge."
We responded:
"Eric, thank you for your loyalty and for sharing your positive experience with us! I'm happy to know that our team has consistently treated you with respect and provided fantastic service and knowledge over the years. We're grateful for your trust through multiple cars and mortgages. If you ever need anything in the future, we're here to help! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Kelley Smith
October 11, 2024
4
out of
5
rating by Kelley Smith
"Very quick and easy quote, knowledgeable representative, and straightforward information. Excellent care."
We responded:
"Kelley, thank you for your positive feedback! I'm glad you found the quote process quick and easy, and that our representative provided knowledgeable and straightforward information. We strive to offer excellent care and appreciate your recognition. If you have any further questions or need assistance, feel free to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Yuliza Tolbert
October 8, 2024
5
out of
5
rating by Yuliza Tolbert
"My husband and I got life insurance here and it was a super fast and easy process. It’s nice to know that my husband will receive help if anything ever happens to me."
Natalia Flores Santa Maria
October 7, 2024
5
out of
5
rating by Natalia Flores Santa Maria
"Bernie was the kindest! He explained every option that was available for me and walked me through how to use the app and all its features. Excellent customer service."
We responded:
"Natalia, thank you for your wonderful review! I'm glad Bernie was able to provide you with such excellent service and guide you through all the options and app features. We always aim to ensure our clients feel informed and supported. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Alex Headley
October 3, 2024
5
out of
5
rating by Alex Headley
"Bernie has been great in helping my wife and I get set up with our car and renters insurance! He’s been great at communicating with us and is quick to respond with any questions we have had! We really love having a local insurance company that has our back!"
We responded:
"Alex, thank you for your wonderful review! I'm glad to hear that Bernie has been so helpful with your car and renters insurance. It's great to know that his communication and responsiveness have made a positive impact on your experience. We truly appreciate having you as part of our local community and are always here to support you with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Joshua Salgado
September 30, 2024
5
out of
5
rating by Joshua Salgado
"Amazing place! They are super helpful and respectful"
We responded:
"Joshua, Thank you for your wonderful review! I'm glad you found our office helpful and respectful. We always strive to provide the best service possible. If you ever need anything else, don't hesitate to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Miles Baxter
September 27, 2024
5
out of
5
rating by Miles Baxter
"Bernie did great"
We responded:
"Thanks for the great review, Miles! I'm happy to hear Bernie provided excellent service. If you need any further assistance, feel free to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Brittney Taylor
September 26, 2024
5
out of
5
rating by Brittney Taylor
"I got in touch with them for my renters insurance earlier this year and they were so helpful. When my car insurance sky rocketed at another location, I called ans worked with Bernie who helped get me a better rate with even more coverage. He took the time to explain the changes and listen to my questions. 10/10 recommend due to their efficiency and customer service. Appreciate it Bernie!"
We responded:
"Brittney, Thank you for your wonderful review! I'm glad Bernie could assist you with both your renters and auto insurance needs. It's great to know he took the time to explain everything and answer your questions. We appreciate your recommendation and are always here to help with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Lauren Bulloch
September 24, 2024
5
out of
5
rating by Lauren Bulloch
"They are super respectful and took all the time I needed to thoroughly explain policies and to make sure my questions were answered."
We responded:
"Lauren, thank you for your wonderful review! I'm glad our team could provide the respect and thorough explanations you needed. We always strive to ensure all your questions are answered. If you have any more questions or need further assistance, feel free to reach out anytime. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Ryan Edwards
September 24, 2024
5
out of
5
rating by Ryan Edwards
"Bernie was extremely helpful! We are newly weds and he was very caring and set us up with great rates on our policy! He was super kind and worked hard with us and our needs! We give Bernie an 11/10 rating"
We responded:
"Ryan, thank you for your wonderful review! I'm glad Bernie could assist you and your spouse with your insurance needs. It's great to know he provided you with excellent rates and personalized care. We appreciate your kind words and look forward to being here for any future needs you may have. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Chase Miller
September 16, 2024
5
out of
5
rating by Chase Miller
"I recently changed my insurance over to Idaho and had a great experience. Bernie was thorough and knowledgeable. He answered all my questions and tried to save me money where he could. I really appreciated his explanations and in depth description of my coverage. Would absolutely recommend."
We responded:
"Chase, thank you for sharing your experience! I'm glad to hear that Bernie provided thorough and knowledgeable service during your transition to Idaho insurance. It's great that he could answer all your questions and help save you money. We appreciate your recommendation and are here for any future needs or questions you might have. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Robert Niko
September 10, 2024
5
out of
5
rating by Robert Niko
"These people were amazing! I had the opportunity to work with Kai and he did such a good job at explaining things clearly while tending to my needs! Such great company and great employees! Thank you Kai for being respectful and truly wanting the best for my family and I!"
We responded:
"Robert, thank you for your wonderful review! I'm glad to hear that Kai was able to assist you so effectively and provide clear explanations. It's great to know that our team could meet your needs and ensure the best for your family. We appreciate your kind words and look forward to assisting you with any future needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Jesus De La Cruz
September 10, 2024
5
out of
5
rating by Jesus De La Cruz
"Bernie was really helpful."
We responded:
"Thank you, Jesus, for your review! I'm glad Bernie was able to assist you. If you need any further help, feel free to reach out. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Lorri Byington
September 9, 2024
5
out of
5
rating by Lorri Byington
"Mark Hancock State Farm, especially Bernie, have been absolutely wonderful to deal with. Whether adding a new vehicle, submitting claims and adding Life Insurance Bernie has been phenomenal and very knowledgeable in answering our questions. Thanks for 14 great years and looking forward to many more. Thanks again Jason and Lorrianne Byington"
We responded:
"Thank you, Jason and Lorrianne, for your kind words and for being with us for 14 years! We're glad to hear that Bernie has been knowledgeable and helpful with your vehicle additions, claims, and life insurance needs. We appreciate your trust and look forward to continuing to serve you. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Jena Bearup
August 28, 2024
5
out of
5
rating by Jena Bearup
"Bernie was the best! So knowledgeable and helpful at getting us the best rates for all of our insurance needs! Highly recommend this team!"
We responded:
"Jena, thank you for your wonderful review. I'm glad Bernie could assist you with your insurance needs and secure the best rates. We appreciate your recommendation and are here for any future needs or questions. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Sophia Mathieu
August 21, 2024
5
out of
5
rating by Sophia Mathieu
"What an experience! Thank you Bernie for all your help on my way to being a full adult lol! What a amazing group of people here, highly recommend it:)"
We responded:
"Sophia, thank you for your kind words and recommendation! I'm happy Bernie could assist you on your journey. Our team is grateful for your support and we're here for any future needs! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Carroll Bogard
August 16, 2024
5
out of
5
rating by Carroll Bogard
"Mark and Bernie are amazing! Highly professional. Attentive to our ever needs. Took the time to walk through all of our insurance needs to make sure we had the right, up to date coverage. Highly recommend them. They are awesome!!"
We responded:
"Hey Carroll, Thanks a lot for the fantastic review! I'm glad to hear that our office was able to assist you with your insurance needs. We appreciate your recommendation and are always here to help with any future questions or needs. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Jose Valdivia
July 16, 2024
5
out of
5
rating by Jose Valdivia
"Great service!!"
We responded:
"Thank you for the great service review, Jose! We are ecstatic to hear that you had a positive experience with our team. We are grateful for your kind words and look forward to assisting you with any insurance needs in the future. - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
DW Wood
June 28, 2024
5
out of
5
rating by DW Wood
"I dealt with Yuliza initially via email. She provided a quotation in a timely manner and when we visited the office (without an appointment) we were greeted quickly and introduced to Yuliza. This was a very pleasant transaction."
We responded:
"Thank you for sharing your experience! I'm pleased to hear that Yuliza provided timely and efficient service, making your visit pleasant. We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Lydia Cardon
June 3, 2024
5
out of
5
rating by Lydia Cardon
"Ky helped me so much today! I was very worried when I called and after a 15 minute conversation all my concerns were quelled. I didn't feel rushed at all and I felt like he was invested in resolving the problem. Insurance is something you don't think about until you have to think about it and it was so nice to be able to talk with a calm, kind professional."
We responded:
"Lydia, I'm thrilled to hear that Ky provided you with such exceptional service! We're pleased that he was able to address your concerns and make you feel valued. Our team is always here to help with any insurance needs you may have in the future. Thank you for sharing your positive experience! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Angela M
May 11, 2024
5
out of
5
rating by Angela M
"His office is always being helpful l and did their best to keep prices down."
We responded:
"Angela, we're pleased to hear that our office was helpful in keeping prices down for you! Providing excellent service while saving you money is always our goal. Thank you for recognizing our efforts, and we're grateful for your positive feedback. If you have any future insurance needs, feel free to reach out anytime! - Mark Hancock - State Farm Insurance Agent, Rexburg, ID"
Sarah Cardenas
May 8, 2024
5
out of
5
rating by Sarah Cardenas
"Bernie Faraimo was very helpful and got my insurance changed quickly when I moved. I highly recommend Mark Hancock from State Farm."
We responded:
"Sarah, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Rexburg, ID."
Jared Wiseman
May 3, 2024
5
out of
5
rating by Jared Wiseman
"Went to State Farm to finally get my own auto insurance and Bernie helped me out. He was very helpful, personable, and easy to talk to, especially since I didn’t know much. He helped me and my wife find the best savings and overall it was a great experience. Definitely would recommend State Farm and having Bernie help you out if you don’t know where to start!"
We responded:
"Thank you, Jared, for sharing your experience with us! I'm pleased to know Bernie provided you with helpful assistance and made the process easy for you, even though you were new to auto insurance. Our goal is to provide personalized service and find the best savings for our customers, so it makes our day that Bernie could help you and your wife with that. Your recommendation means a lot to us, and we look forward to continuing to serve you. - Mark Hancock - State Farm Insurance Agent | Rexburg, ID"
Parker Smith
April 30, 2024
5
out of
5
rating by Parker Smith
"Very helpful and kind. Was able to get my quote without hesitation. Plus they even saved me money!"
We responded:
"Thank you, Parker, for choosing us. We're delighted we could assist with your insurance needs! - Mark Hancock - State Farm Insurance Agent"
Bryce Terry
April 26, 2024
5
out of
5
rating by Bryce Terry
"Had nothing but a great experience! Everyone was extremely helpful and they helped answer all of my questions! I am not the best at navigating insurance, but I talked with Ky Ostler and he helped me so much!"
We responded:
"Bryce, thank you! We love seeing reviews like this. Ky always put our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime. - Mark Hancock - State Farm Insurance Agent"